Triptickers Privacy Policy

01

Introduction

Welcome to Triptickers ("we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy informs you about how we collect, use, store, share, and protect your information when you visit triptickers.com, use our mobile services, or interact with our travel booking marketplace.

02

Scope of Policy

This Policy applies to all registered users, guest visitors, travel vendors, partners, and service providers interacting with the Triptickers platform across all service modules including Hotels, Tours, Spaces, Cars, Flights, Events, and Membership Packages.

03

About Triptickers

Triptickers operates as an online travel marketplace connecting travelers ("Users") with third-party service providers ("Vendors"). We facilitate reservations, process payments, manage membership subscriptions, and ensure seamless communication between travelers and travel vendors.

04

Key Definitions

• "Platform": triptickers.com website, mobile applications, vendor portals, and related services.
• "Personal Data": Any information relating to an identified or identifiable natural person.
• "Vendor": Any verified provider listing travel products or services on Triptickers.
• "Booking": A completed or requested reservation for travel services.

05

Information You Provide Directly

We collect information that you submit directly when registering, booking, or contacting us:
• Account Details: Name, email address, phone number, password.
• Billing & Identity Details: Billing address, tax ID/GSTIN, government ID copies for vendor verification.
• Passenger Details: Full names, age, gender, passport numbers (for flights/international tours).
• Communications: Inquiries, customer support messages, reviews, and feedback.

06

Information Collected Automatically

When you access Triptickers, our systems automatically log information including your IP address, device type, browser specifications, operating system, pages visited, referral URLs, duration of visit, and timestamp data.

07

How We Use Your Information

We process your data to:
• Facilitate booking reservations and transmit passenger details to vendors.
• Manage user accounts, vendor profiles, and membership subscriptions.
• Process payment transactions, refunds, and issue invoices.
• Provide customer support and resolve booking inquiries.
• Prevent fraud, detect security threats, and comply with legal requirements.

08

Legal Basis for Processing

Our legal bases for processing personal data include:
• Contract Performance: Fulfilling bookings, vendor agreements, and user terms.
• Consent: Where you have granted explicit permission (e.g., marketing newsletters).
• Legal Compliance: Tax reporting, anti-money laundering, and law enforcement requests.
• Legitimate Interests: Platform security, fraud prevention, and service enhancements.

09

Account Registration & Security

Creating an account requires a valid email and phone number. You are responsible for maintaining confidentiality of your account credentials. Triptickers implements encrypted password hashing and multi-factor security options.

10

OTP & Mobile Verification

To verify identity during registration, password resets, and critical booking transactions, we send One-Time Passwords (OTP) via SMS or email using encrypted communication gateways.

11

Vendor & Partner Verification (KYC)

Vendors registering on Triptickers undergo mandatory Know Your Customer (KYC) verification. We collect business licenses, tax certificates (GSTIN/PAN), ID proof, and banking details to verify vendor legitimacy before enabling listing privileges.

12

Booking Data Processing

When you book a Hotel, Tour, Space, Car, Flight, or Event, booking data is securely transmitted to the respective vendor to confirm reservation dates, guest quotas, and service fulfillment.

13

Flight Booking Requirements

Flight reservations require mandatory passenger details (full name matching passport/government ID, date of birth, passport expiration date, nationality). This data is transmitted securely to airline GDS systems and flight aggregators.

14

Vendor Memberships & Subscriptions

For vendor membership plans, we track subscription start/end dates, listing quota usage, commission tier percentages, and billing renewal statuses.

15

Payments & Gateway Security

Payments are processed through PCI-DSS compliant third-party payment gateways (e.g., Stripe, Razorpay). Triptickers does not store raw credit card numbers or CVV credentials on its servers.

16

Refunds & Cancellation Processing

In case of booking cancellation or plan refund requests, relevant transactional data is processed according to the applicable Cancellation Policy and Vendor Refund Rules.

17

GST, Taxes & Financial Invoicing

We collect and process Goods and Services Tax (GST) details to generate tax-compliant invoices, file tax returns, and comply with Indian statutory accounting requirements.

18

Fraud Prevention & Anti-Abuse

We use automated risk evaluation tools and manual checks to monitor suspicious transactions, prevent fake vendor listings, block unauthorized access attempts, and mitigate payment chargeback fraud.

19

Communications & Notifications

We send transactional notifications (booking vouchers, OTPs, status updates) via email, SMS, and WhatsApp. You may opt out of promotional communications at any time via account settings.

20

Cookies & Tracking Technologies

Triptickers uses session and persistent cookies, web beacons, and local storage to remember login states, store currency/language preferences, analyze site traffic, and optimize user experience.

21

Google Analytics

We utilize Google Analytics to understand aggregate user behavior, page views, and traffic sources. Google Analytics processes anonymized IP addresses.

22

Google Ads & Conversion Tracking

We use Google Ads tools for advertising measurement and remarketing. Third-party vendor cookies track ad interactions to display relevant travel offers.

23

Meta Pixel & Social Advertising

Meta Pixel (Facebook Pixel) is integrated to measure ad effectiveness, create custom audiences, and serve targeted promotional content across Meta platforms.

24

Social Media Integration

Social login features (Google Sign-In, Facebook Login) allow convenient account creation. Social platforms share basic profile data based on your permission settings.

25

Location-Based Services

With your consent, we use device GPS or IP location to suggest nearby hotels, local tour packages, and location-specific travel recommendations.

26

Device Information & Diagnostics

Diagnostic crash reports, hardware model, OS version, and app performance logs are collected to resolve technical issues and optimize performance.

27

Server Logs & Security Metrics

Our web servers generate standard log files capturing request paths, response codes, user agents, and IP addresses for security auditing and DDoS mitigation.

28

Third-Party Service Providers

We share data with trusted infrastructure partners, including cloud hosting providers, SMS gateways, email dispatchers, and map services (Google Maps API).

29

Data Sharing with Vendors

To fulfill your bookings, guest contact details and specific reservation requirements are shared with the specific Hotel, Tour Operator, Car Provider, or Event Organizer.

30

Cross-Border Data Transfers

If you book international travel or utilize global services, your data may be transferred to server nodes or vendor locations outside your country under secure data transfer agreements.

31

Security Safeguards

We implement SSL/TLS encryption for all data in transit, encrypted databases for sensitive records, role-based administrative access controls, and periodic vulnerability testing.

32

Data Breach Response Procedure

In the event of a confirmed security incident affecting personal data, Triptickers maintains a breach notification plan to notify affected users and regulatory bodies in accordance with law.

33

Data Retention Period

We retain personal data for as long as your account remains active or as required to fulfill booking contracts, maintain accounting records (typically 7 years for financial data), and comply with legal obligations.

34

User Privacy Rights

Subject to applicable laws, you have the right to:
• Access and obtain a copy of your personal data.
• Rectify inaccurate or incomplete information.
• Request restriction of processing or object to direct marketing.
• Request data portability in a structured format.

35

Account Deletion & Data Erasure

You may request account deletion at any time via your user dashboard or by contacting privacy@triptickers.com. Upon request, non-essential personal data will be permanently anonymized or erased.

36

Children's Privacy Protection

Triptickers services are intended for individuals aged 18 and older. We do not knowingly collect personal data directly from minors without parental or guardian consent.

37

Regulatory Compliance

We comply with the Information Technology Act (India), Digital Personal Data Protection (DPDP) frameworks, GDPR guidelines for European visitors, and applicable regional privacy standards.

38

International User Terms

International visitors accessing Triptickers acknowledge that their personal information will be transferred to and processed in India and relevant partner vendor jurisdictions.

39

Intellectual Property & Content Rights

All platform content, logos, design code, text, and graphics belong exclusively to Triptickers or its licensors. Unauthorized copying or scraping is strictly prohibited.

40

Third-Party External Links

Our platform may contain links to external third-party websites. Triptickers is not responsible for the privacy practices or content of third-party external domains.

41

Policy Updates & Revisions

We may update this Privacy Policy periodically to reflect technological, operational, or legal changes. Revised versions will be posted with an updated "Effective Date".

42

Contact & Support Information

For any privacy questions, data requests, or support inquiries, please contact us at:
• Email: info@triptickers.com / privacy@triptickers.com
• Website: triptickers.com/contact

43

Grievance Redressal Officer

In accordance with Information Technology rules, you may contact our designated Privacy Grievance Officer for unresolved privacy concerns at grievance@triptickers.com.

44

Governing Law & Jurisdiction

This Privacy Policy and any disputes arising hereunder shall be governed by and construed in accordance with the laws of India, subject to the exclusive jurisdiction of competent courts.

45

Acceptance of Privacy Policy

By accessing, registering, or completing a booking on Triptickers, you acknowledge that you have read, understood, and agreed to all terms outlined in this Privacy Policy.